At Henry Street Garden Centre, we’re committed to protecting and respecting your privacy.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Any questions about this policy should be sent by email to firstname.lastname@example.org.
Or by writing to Henry Street Garden Centre, Swallowfield Rd, Reading, Arborfield RG2 9JY, United Kingdom.
Alternatively, you can telephone 0118 976 1223
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our products & services, when you wish to download technical content or if you register to join our mailing list to receive our newsletters. We will also store all information required to fulfilling any orders you make through our online store.
What type of information is collected from you?
The personal information we collect might include your name, company, address, email address, IP address, and information regarding which pages are accessed and when. In addition we will hold information including your billing address and any shipping addresses for any orders you place through our site. We do not hold any card details used to make any purchases.
How is your information used?
We may use your information to:
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you.
- Carry out anonamised analysis on the buying habits of our customers.
These may include information about events, new products, gardening guides and advice, downloads, special offers and promotions of our goods and services
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing or any other purpose, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 0118 976 1223.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org
You have the right to ask for a copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent or guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken so that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Our web site may also use a service that may record your clicks and movements and any text keyed into website forms. The information collected does not include any sensitive personal data. The information collected is used to improve our website usability and is stored and used for statistical reporting.
Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.